Frequently Asked Questions

Table of Contents

• Why Automart.PH?

• What are the Benefits When Buying from Automart.PH?

  • Best, Lowest Possible Prices - Walang Patong

  • Expert Advice and Information

  • Installment or Financing

  • Automated convenience

  • Anytime, anywhere, any device

  • Mechanic inspection

  • Security

• Buying a Car

  • What’s the process for buying a car?

  • Is the car that I want still available?

  • Can I buy the car immediately and not go through bidding? Is there a Buy Now Option? Do I have to go through auction?

  • When can I pay for my car?

  • When can I get my car?

  • Are prices negotiable?

  • How can I schedule a car inspection? Where do we meet to inspect the car?

  • What cars does Automart.PH sell?

  • Do you have vehicle shipping services? Do you offer vehicle delivery service?

• Financing Options

  • Is financing available?

  • Is there a no-down, zero-down installment payment option available?

  • What are the financing requirements?

  • How long does financing take?

  • Do you have in-house financing?

• Registrations, Deposits and Refunds

  • Do I need to pay to register? Do I need to register to view cars?

  • Do I need to pay to inspect the units?

  • Do I need to deposit before I can Buy Now or Bid?

  • Is the deposit refundable?

  • How do I get my deposit back?

  • How do I deposit?

• Papers

  • Are papers complete? How soon before I get them?

• Car Insurance

  • What kind of insurance do I need?

  • Do you offer insurance?

• Returns, Warranties and Insurance Policy

  • Do you allow returns of the unit?

  • Are units still under warranty from the manufacturer?

  • Are units still covered under insurance?

• About Automart.PH

  • What is Automart.PH? Why should we trust it?

  • How can we reach Automart.PH?

  • Where are you located?

• Learn more

  • How to Buy Repossessed Cars

  • How to Buy Used Cars

  • Get Your Car Loan Approved

• Got more Questions?

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Why Automart.PH?

Used cars, second-hand cars, repossessed cars, segunda-mano cars, pre-owned cars – however you call it – there’s lots out there and there are many places you can buy them. Despite these choices, Automart.PH is the best place for you to buy your dream car. We have thousands of cheap, high quality used and repossessed cars available online. Get rock-bottom prices via auction, or buy the vehicles immediately.

What are the Benefits When Buying from Automart.PH?

Best, Lowest Possible Prices - Walang Patong

We partner with institutions like banks or rental car companies to dispose their cars for them. We promise never to add a markup to the prices given to us by our partners - this way, you will always get the best, lowest possible prices.

Importantly, Automart.PH deals primarily in second-hand or used cars, and repossessed cars. This means that the cars you can buy from us are very well-priced. Conventional wisdom states that one loses 35% of the value of a car on its first year! Imagine getting a 35% discount on an almost brand-new car? Those are the deals you get from Automart.PH.

Expert Advice and Information

Our website has loads of information readily available for you, so you can do your home shopping and shortlisting even before going to the car lot.

Further, Automart.PH has professionally trained car advisers that will help you find used cars that will fit your needs and your budget. This is always free of charge, and part of the service we provide. We also have expert mechanics that can help you in your car inspection, so that you will make the right choice. They can help look at the car for you and discuss their expert opinion with you on the car. A minimal hourly fee applies if you’d like this personalized service.

Installment or Financing

Car loans and financing are available. Some units qualify for our exclusive partner rates — as low as P1,000 or even zero downpayment, with up to 5 years to pay. Others are on standard rates, starting at 20% down. Each car's page shows the rates that apply to it. See details and requirements here: Car Loan Guide

That said, paying in cash or manager’s check ensures that you can get your car ASAP, without any delays. Financing transactions usually mean a 1-month waiting period sometimes more) before the car can be released to you.

Automated convenience

As above, we’ve automated to make it easy to buy or win the auction for your dream vehicle.

Many cars have a “Buy Now” option, so you can buy and drive home the unit immediately without going through a weekly auction. Some cars go through a bidding or auction, so you can get the lowest possible price for the unit.

Automart.PH’s auctions are fully automated and online. You do not need to go to a hot, treeless parking lot just to buy your car. You also don’t need to watch your bids closely nor wait until the last second to bid. Simply enter the highest price you’re willing to pay and our robots will do the rest. We'll also notify you of bid results.

Anytime, anywhere, any device

Gone are the days when you need to trek far away and sit in the sun just to bid on a vehicle auction, or buy a repossessed unit from a bank. Browse, bid, buy now and win from your phone, tablet or desktop – on the bus, your couch or even from abroad. You can bid on cars far away, and just pick them up if you win. As mentioned, some cars are on “Buy Now” so you don’t need to participate in a bidding anymore.

Mechanic inspection

No more headaches! Buy with confidence and reassurance. We understand that quality assurance are big problems when buying used or second-hand cars. How would you know the quality of the vehicles? We work with expert mechanic-inspectors to grade the car based on a standardized checklist. This ensures you know exactly what you’re buying.

We charge P700 for the mechanic to accompany you in viewing the car. This is for one (1) hour, which is normally enough time for up to three (3) car inspections in one location, plus the discussion thereafter.

Security

No scams, just cars. We're partnered with the most reputable and biggest banks in the Philippines, to help them sell their cars. We make sure you have complete, original papers for all cars. We are incorporated in the Philippines. Also, we understand how important your data and privacy are. We’ve invested in making sure our website has robust security settings. We are compliant with the Philippines’ Data Privacy Act.

Buying a Car

What’s the process for buying a repossessed car?

1. Register at https://automart.ph/register.
2. Schedule for inspection of the unit with us. Normally open weekdays 9-5pm and halfday Saturday. Contact us at 0927-887-6400.
3. Bid on the unit(s) you like. Regular bidding cut off is every Wednesday 4pm, but can vary depending on our partner.
4. Wait within 3-5 working days to know if you won.

What's the process of buying an Automart Certified Car?

1. Register at https://automart.ph/register.
2. Schedule for inspection of the unit with us. Normally open weekdays 9-5pm and halfday Saturday. Contact us at 0927-887-6400.
3. Deposit the reservation when the unit has been awarded to you.
4. Wait for the Payment Instruction Sheet and pay the balance and claim your car.

Notes:

How to Bid: A P2,000 deposit is required to activate your account before you can bid.
Participation: Register, deposit P2,000 to activate your account, then place your bids as instructed.
Requirements: A P2,000 deposit is required for joining and bidding in the auction.

Is the car that I want still available?

Yes. If it's on the list, it's still available.

Can I buy the car immediately and not go through bidding? Is there a Buy Now option? Do I have to go through auction?

We have many cars that have a "buy now" tag which you can buy immediately. If there's no "buy now" price, it must go through bidding. Don't worry, you will still get a great price since there are many other cars for sale.

When can I pay for my car?

You can only pay for the unit once you receive the Payment Instruction Sheet (PIS). This is applicable for units on Buy Now or Auction. Processing time of Payment Instruction Sheet (PIS) is dependent on our partners, and some are faster than others.

If you win a unit on Auction, final bid winning results are normally announced three (3) working days up to one (1) week after the auction end date.

When can I get my car?

You can get the car within 5 to 7 banking days. Again, these are dependent on our partners’ staff; however, we do our best to make it as quick and painless for you.

Are prices negotiable?

No. We give you the lowest possible prices already. We have many other cars for all budget at Automart.PH though.

How can I schedule a car inspection? Where do we meet to inspect the car?

We have multiple locations, and we are adding more rapidly. Inspections are made by appointment only. Check our main website for the most up-to-date locations and times.

What cars does Automart.PH sell?

Automart.PH sells the best priced, great quality used, second-hand, repossessed and pre-owned cars. We believe that these are the best options for you in buying a used car.

Do you have vehicle shipping services? Do you offer vehicle delivery service?

No. You, the buyer, need to be the one to pull out the unit from the warehouse.

Financing Options

Is financing available?

Car loans and financing are available. Some units qualify for our exclusive partner rates — as low as P1,000 or even zero downpayment, with up to 5 years to pay. Others are on standard rates, starting at 20% down. Each car's page shows the rates that apply to it. See details and requirements here: Car Loan Guide

Is there a no-down, zero-down installment payment option available?

No. Sorry, we do not have zero down payment options.

What are the financing requirements?

Qualifications

1. Between 21 and 70 years old at the end of the loan term
2. Gross family income of P40,000/ mo minimum
3. Stable source of income from employment or business.

Documents

Individual

1. Completely filled-up application form
2. Employment Certificate with compensation / Latest 3 Months Payslip
3. Latest 3 Months Bank Statement
4. Proof of Billing (Meralco or Water Bill)
5. 2 Valid Government Issued ID

Corporation/Business

1. Completely filled-up application form
2. SEC Registration / DTI Permits
3. Latest Bank Statements for 3 months
4. Latest Barangay / Mayor’s Permit
5. Proof of Billing (Meralco or Water Bill)

How long does financing approval take?

This can be as short as two (2) weeks but as long as three (3) months also, depending on many reasons. To increase the chances of a fast decision, please be able to answer phone calls from unknown numbers - these may be the credit investigators trying to reach you. Please also give complete, accurate information in the loan application form.

Do you have in-house financing?

We don't offer in-house financing, but we partner with banks and other financing providers to present you with various financing options.

Registrations, Deposits and Refunds

Do I need to pay to register? Do I need to register to view cars?

Registration is completely free. You may still view cars even though you’re not registered.

Do I need to pay to inspect the units?

Unit inspection is also completely free. There is no need to pay or deposit anything to look at the units.

Do I need to deposit before I can Buy Now or Bid?

Yes. A deposit of P2,000 is required to activate your account before you can Buy Now or Bid. Some of our partners may still require an additional reservation deposit when a unit is awarded to you.

Is the deposit refundable?

The deposit will be deducted from the total amount you will pay for the unit; therefore, it is non-refundable. However, if you choose not to pursue the purchase of the car, your deposit will be forfeited.

How do I get my deposit back?

We process bid deposits every Friday except during holidays. Please email us at accounting@automart.ph or call us with your deposit refund request, and we will process for that week.

How do I deposit?

Here are the account details where you can deposit. You must deposit P2,000.00. If paying via credit card. Please send proof of deposit to accounting@automart.ph

Papers

Are papers complete? How soon before I get them?

The car's official receipt, certificate of registration and deed of absolute sale are always complete. Please allow up to three months to get these processed. We’ll let you know how, when and where to get the papers once you’ve won the car.

Car Insurance

What kind of insurance do I need?

All units must have at a minimum, third party liability insurance (TPL) as required by law. Units that are bought using financing/ installment plans are required by the lending institutions to have comprehensive insurance for the full value of the unit, including acts-of-nature coverage.

Do you offer insurance?

Currently, we do not offer insurance.

Returns, Warranties and Insurance Policy

Do you allow returns of the unit?

Returns depend on the unit. Automart Certified Vehicles (ACV) — covered by our "Love It or Return It" policy: return within 5 days or 100 km from release, in the same condition, and you’ll get a 100% refund. Any alterations or new damage will void this warranty. Repoz or Repossessed units — sold as-is, where-is by banks. Most banks do not allow returns, and they are not warranted. Any return negotiations must be done with the bank, as Automart is only an agent for these transactions.

Are units still under warranty from the manufacturer?

Some units are still under the warranty period.

Are units still covered under insurance?

No. Insurance policies are for the former owner of the vehicle and do not transfer to the new owner. You must buy your own insurance. Please see insurance section above for more information

About Automart.PH

What is Automart.PH? Why should we trust it?

Automart.PH is a website owned by Qmarketz Corp which is duly recognized under and compliant with Philippine laws. We’re registered with DTI and BIR as well. We’re definitely in this for the long haul, and have put in place a lot of security measures to ensure we are a trusted vehicle marketplace and institution.

How can we reach Automart.PH?

Our phone number is 0927-887-6400. You can also email us at contact@automart.ph or message us on on our Facebook page at Automart.PH.

Where are you located?

We have car lots nationwide. See below.

Metro Manila - Parañaque City, Muntinlupa City, Quezon City

Southern Luzon - General Trias, Cavite

Cebu - Mabolo, Oriental, Mandaue

Cagayan De Oro - Iponan

Davao -Bunawan and Panabo City

Learn more

Want to learn more about buying from Automart.PH? Here’s a few great links:

How to Buy Repossessed Cars
How to Buy Used Cars
Get Your Car Loan Approved

Got more Questions?

We’d love to hear from you! Please send us an email at contact@automart.ph or call us at 0927-887-6400 so we can speak with you and answer any questions you might have.